Quality Management Representative (QMB) as a Service
The Quality Management Representative (QMB) – the top management representative – still plays one of the most important roles in the quality management system. He is a link between all processes and departments and communicates with managers at eye level. He usually reports directly to top management, as he acts on their behalf. Thus, he must be equipped with the expertise and competence to intervene in processes that lead to quality problems. Syngenity® offers the QMB as a Service role for companies that cannot provide this expertise themselves. The responsibilities of a QMB include ensuring that the QM system meets the requirements of ISO 9001:2015, monitoring all processes in the company, and reporting the performance of the QM system to management. He is responsible for initiating and maintaining the continuous improvement process, training employees, analyzing errors, developing measures and keeping quality statistics, and monitoring complaints and their handling;
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Our QMB as a Service services
Rely on our experienced quality management experts to ensure compliance with the highest quality standards. As external quality management representatives, we accompany you in the implementation of quality requirements and ensure the corresponding documentation.
We identify and analyze quality management risks through regular audits and early remediation of weaknesses.
We promote the awareness of your employees for a quality-conscious approach through targeted training.
As an external quality management representative, we clarify quality management issues and provide support in communicating with relevant stakeholders.